Contact

Jacksonville Metro Authority serves as a reference resource on the structure, operations, and policy framework of Jacksonville's consolidated city-county government. This page outlines the geographic scope of that coverage, explains what information produces the most useful responses, and describes what requesters can expect after submitting an inquiry.

Service area covered

The information published on this site pertains to the Consolidated City of Jacksonville, which is coterminous with Duval County, Florida. The 1968 consolidation created one of the largest municipalities by land area in the contiguous United States — Duval County encompasses approximately 874 square miles, according to U.S. Census Bureau geographic data.

Coverage includes the 4 independent municipalities that were not absorbed into consolidation: Atlantic Beach, Baldwin, Jacksonville Beach, and Neptune Beach. These municipalities retain their own elected governments, and inquiries specific to their internal operations fall outside the core scope of this site. However, their relationship to the consolidated government — shared county services, Duval County School Board jurisdiction, and JSO law enforcement contracts — is addressed in relevant sections.

The site also covers independent authorities operating within the Jacksonville metro, including the Jacksonville Electric Authority (JEA), the Jacksonville Aviation Authority (JAA), the Jacksonville Port Authority (JAXPORT), and the Jacksonville Transportation Authority (JTA). These entities operate under state-enabling statutes rather than direct City Council authority, and the distinction between their governance structures and municipal departments is addressed throughout the site, particularly on the Jacksonville Independent Authorities page.

Topics covered span the Jacksonville Consolidated Government Structure, Jacksonville City Council, Jacksonville Budget Process, Jacksonville Zoning and Land Use, Jacksonville Open Records Requests, Jacksonville Municipal Elections, and related civic reference material.

Inquiries about jurisdictions outside Duval County — including St. Johns County, Clay County, Nassau County, or Baker County — fall outside the scope of this resource.

What to include in your message

Specific, well-framed messages receive faster and more complete responses. Before submitting, consider providing the following:

1. Topic or subject area — Identify which branch, authority, or policy domain the question involves. For example: City Council procedure, JEA rate structure, property tax assessment, or public comment process.
2. Specific page or section reference — If a published page contains information that appears incomplete, outdated, or contradictory, note the page URL or section heading so the relevant content can be located quickly.
3. The nature of the inquiry — Distinguish between a factual correction, a content gap, a sourcing question, or a general civic research question. These are handled differently and triaged accordingly.
4. Supporting documentation or citations — If a correction is being proposed, linking to an official source — such as a City of Jacksonville ordinance number, a Florida Statutes citation, or a public meeting record — accelerates review.
5. Contact information — A reply email address is required for correspondence. Submissions without a return address are treated as one-way feedback and do not receive replies.

Requests that fall outside editorial scope — such as connecting to a city department, filing a complaint with a city agency, or obtaining legal advice — are not handled through this channel. Those requests should be directed to myjacksonville.com, the official portal of the City of Jacksonville, or to the specific authority involved.

Response expectations

Editorial and factual inquiries receive a response within 5 business days in standard cases. Corrections involving published legal or regulatory information, such as charter provisions or ordinance text, are prioritized and typically acknowledged within 2 business days, though full review may take longer if source verification is required.

Volume fluctuates around election cycles and following major City Council or Jacksonville Planning Commission activity. During periods of high civic engagement — for example, following the annual budget adoption cycle typically completed each September under the City Charter — response windows may extend by 2 to 3 business days.

Correction requests vs. general inquiries are handled through separate workflows:

• Correction requests trigger a source review against official documents, including the Consolidated City of Jacksonville Charter, Florida Statutes Title XI, and official City Council meeting records. If a correction is validated, the relevant page is updated and the submitter is notified.
• General inquiries about Jacksonville governance, civic process, or factual background are answered editorially using publicly available primary sources.

Inquiries seeking specific legal interpretation, advice on pending government decisions, or advocacy for particular policy outcomes are outside editorial scope and will not receive substantive responses.

Additional contact options

For matters that require direct government action rather than editorial reference, the following official Jacksonville resources are the appropriate points of contact:

• City of Jacksonville public portal — coj.net — handles service requests, permits, licensing, and department contacts across all consolidated city functions.
• Jacksonville City Council Clerk — maintains legislative records, meeting agendas, and public comment registration for City Council sessions, accessible through the Council section at coj.net.
• Duval County Property Appraiser — dcpafl.org — the authoritative source for property assessment records, exemption status, and tax roll data within Duval County's approximately 370,000 taxable parcels.
• JEA Customer Service — jea.com — handles utility account inquiries, outage reports, and rate schedule information for JEA's electric and water service territory.
• Florida Division of Elections — dos.fl.gov/elections — maintains candidate filing records, campaign finance reports, and voter registration data for Duval County and statewide races.

Background on how Jacksonville's government compares to other Florida municipalities, including the unique jurisdictional consequences of consolidation, is covered on the Jacksonville Duval County Relationship page.

Privacy Policy